Refund policy

At LingusX, we aim to ensure that every order reaches you in good condition. Due to the personal nature of our products and hygiene considerations, returns and replacements are subject to the terms outlined below.

1. Cancellation Policy

Order Cancellation by LingusX: If LingusX is unable to ship a product for any reason, the order may be cancelled. If payment has already been made, the amount paid for the cancelled order will be refunded in accordance with this policy.
Reasons for Cancellation: Orders may be cancelled due to product unavailability, unavailability of the requested quantity, pricing errors, service interruptions, or unforeseen circumstances beyond our reasonable control.
Cancellation Notification: LingusX may contact the customer if all or part of an order is cancelled or if additional information is required to process the order.
Promotional Codes: Promotional codes or discount coupons used on an order cannot be reused automatically if the order is cancelled, whether by the customer or LingusX. Any exception will be at LingusX's discretion and subject to the applicable promotion terms.
Customer Cancellation Requests: Customers may request cancellation from Monday to Saturday, between 10:00 AM and 8:00 PM, by emailing LingusX at the customer support email address listed on our website. Cancellation requests must be submitted before the order is dispatched.
Partial Cancellation and Combo Packs: Customers may request cancellation of an entire order or an individual product before dispatch, subject to order status and product eligibility. If a product forms part of a bundled package or promotional combo (“Combo Product Pack”), cancellation of any component may require cancellation of the entire package.
Orders Already Processed or Dispatched: Orders that have already been processed for dispatch or shipped may not be eligible for cancellation. Customers should contact LingusX as soon as possible if they wish to cancel an order. Requests will be assessed according to the order status and applicable law.

2. Terms of Return and Refund

2.1 Personal Hygiene and Return Eligibility

Due to the personal nature of our products and hygiene considerations, used, partially used, or unsealed products are generally not eligible for return or replacement, except where a remedy is required under applicable law or where LingusX confirms otherwise under this policy.

Customers are advised to review the product description and user manual, where provided, before opening or using the product.

2.2 Reporting Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, you must contact LingusX within 2 calendar days of receiving the order (“Defective Delivery Return Window”).

To help us assess your request, please provide:

Your order number and registered contact details.
Clear photographs showing the product and its packaging.
A continuous unboxing video, where available, showing the package condition, opening of the parcel, and the issue with the product.
A brief description of the damage, defect, or incorrect item received.

Customers are encouraged to record the unboxing process from the moment the sealed package is opened until the product has been inspected.

Please submit your request and supporting evidence to the customer support email address listed on our website. WhatsApp may be used for guidance, but supporting documents should be submitted by email where requested.

2.3 Inspection and Approval

Once a request is received, LingusX will review the submitted evidence and may arrange for the product to be returned for inspection.

A return, replacement, or refund request will be assessed based on the nature of the issue, the supporting evidence, the condition of the product, and applicable consumer protection requirements.

Submitting a request does not automatically guarantee approval. However, eligible claims will be handled in accordance with applicable law.

2.4 Return and Replacement Conditions

A return or replacement request may be declined, subject to applicable law, where:

The product has been used, altered, or damaged by the customer.
The returned product's condition materially differs from the condition documented in the submitted evidence.
The product is returned without its original packaging, labels, accessories, or other included components, where these are reasonably required for inspection.
The submitted evidence is insufficient to establish the reported issue and the customer does not provide reasonably requested additional information.
The request is submitted outside the stated reporting window, except where a longer period or other remedy is required by applicable law.

These conditions do not limit any rights a customer may have under applicable law.

2.5 Product Warranty Exclusions

Where a product is covered by a warranty, the warranty will be subject to its applicable terms and conditions. Unless otherwise required by law or covered by a specific warranty, the following may not be covered:

Damage resulting from misuse, tampering, or improper handling.
Damage caused by improper storage or use contrary to the supplied instructions.
Scratches, dents, or physical damage occurring after delivery.
Ordinary wear and tear.
Repairs or modifications performed by unauthorized third parties.
Missing original packaging or accessories where these are reasonably necessary to verify a warranty claim.

Where only a replaceable component is defective, LingusX may offer a replacement component instead of replacing the entire product, where appropriate and permitted by applicable law.

2.6 Tampered or Damaged Packages

Our products are packaged with the intention of protecting them during transit. Customers are advised to inspect the outer packaging upon delivery.

If the package appears tampered with, opened, or significantly damaged, please document the condition with photographs or video and contact LingusX promptly.

Acceptance of a damaged or tampered package does not automatically remove any rights the customer may have under applicable law. Each reported issue will be assessed based on the available evidence and circumstances.

2.7 Refund Processing

Once a returned product has been received, where a return is required, LingusX will inspect the product and notify the customer whether the refund or replacement request has been approved.

Approved refunds will generally be initiated to the original payment method within 10 business days of approval, unless a different timeline is communicated or required by applicable law.

After the refund is initiated, the time taken for the amount to appear in the customer's account may depend on the bank, card issuer, payment gateway, or other payment provider.

For Cash on Delivery orders, the customer may be asked to provide appropriate bank account or other refund details through a secure channel to facilitate an approved refund.

2.8 Replacement and Repeat Claims

Where a replacement is approved, LingusX will communicate the next steps to the customer.

A replacement or return request may be limited to one resolution per order for the same issue, where appropriate. This does not restrict any additional remedy that may be required under applicable law.

2.9 Refund Communication

Customers will be informed about the status of their refund or replacement request through the email address or mobile number provided with the order.

LingusX may request additional information where reasonably necessary to verify a claim or process a refund.

Refunds and replacements will be handled in accordance with this policy and applicable law. Nothing in this policy excludes or restricts any statutory consumer rights.

3. Contact Us

For order cancellations, damaged or defective products, returns, replacements, or refunds, please contact LingusX using the customer support details published on our website.

Please include your order number, registered contact details, and relevant photographs or videos to help us assess your request.

Brand: LingusX
Website: https://lingusx.com