Privacy Policy

1. Introduction

LingusX (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://lingusx.com (“Website”).

This Privacy Policy explains how we collect, use, store, disclose, and otherwise process your personal information when you visit our Website, place an order, contact customer support, or use our services.

This Policy should be read together with our Terms of Use and other applicable website policies.

By using our Website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is legally required, we will seek your consent in accordance with applicable law. You may contact us if you have questions about our privacy practices.

2. Scope of This Policy

This Privacy Policy applies to visitors, customers, and other individuals who access or interact with our Website and services.

We collect and process personal information only for legitimate purposes, including order processing, customer support, payment administration, delivery, website operations, security, and other purposes described in this Policy.

This Policy may be updated periodically to reflect changes in our business practices, technology, services, or applicable laws. The revised version will be published on our Website with an updated revision date where appropriate.

3. Consent

Where required by applicable law, we will obtain your consent before collecting or processing personal information for purposes that require consent.

You may withdraw consent where processing is based on consent by contacting us using the details provided in this Policy. Withdrawal of consent does not affect processing already carried out lawfully before withdrawal.

Certain information may still need to be retained or processed where required or permitted by law, including for order fulfilment, accounting, fraud prevention, dispute resolution, or compliance obligations.

4. Types of Information We Collect

Depending on how you interact with our Website, we may collect the following categories of information:

4.1 Personal Information

This may include:

  • Name and contact details, including email address and telephone number.

  • Billing and shipping addresses, PIN code, and delivery instructions.

  • Order history, purchased products, returns, refunds, and customer support communications.

  • Payment transaction details and payment status.

  • Account information, where an account is created.

  • Information you voluntarily provide through reviews, surveys, feedback, or promotional activities.

Payment card details and other sensitive payment credentials may be processed by third-party payment providers. We do not intend to collect or store complete payment credentials unless expressly disclosed and handled in accordance with applicable requirements.

4.2 Technical and Device Information

When you visit our Website, certain information may be collected automatically, including:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Time zone and language settings.

  • Referring pages and browsing activity.

  • Website interaction, access logs, and diagnostic information.

4.3 Usage Information

We may collect information about how you navigate and interact with our Website, such as pages viewed, products browsed, time spent on pages, referral sources, and general usage statistics.

4.4 Information Provided by Third Parties

Where applicable, we may receive information from service providers that support our operations, including payment gateways, logistics partners, fraud-prevention services, analytics providers, and advertising platforms.

The information received depends on the service used and the permissions or legal basis applicable to that service.

5. How We Collect Information

We may collect information when you:

  • Visit or browse our Website.

  • Place an order or proceed through checkout.

  • Create or access a customer account, if available.

  • Request a cancellation, return, replacement, or refund.

  • Contact customer support through email, telephone, WhatsApp, or other available channels.

  • Participate in a survey, review, promotional campaign, or customer feedback activity.

  • Interact with cookies, analytics tools, or other technologies used on our Website.

Our Website is hosted on Shopify. Shopify and its associated services may process certain information to support website functionality, checkout, security, and order management, subject to their applicable terms and privacy practices.

We use only the information reasonably necessary for the relevant purpose, subject to applicable law.

6. How We Use Information

We may use the information collected for the following purposes:

  • Order processing: To confirm, manage, process, and fulfil orders.

  • Payments: To facilitate payment processing, refunds, and transaction verification.

  • Shipping and delivery: To provide delivery partners with the information necessary to deliver orders.

  • Customer support: To respond to inquiries, resolve complaints, and assist with returns or refunds.

  • Account management: To maintain and manage customer accounts where applicable.

  • Website operations: To maintain, troubleshoot, secure, and improve our Website.

  • Fraud prevention: To detect suspicious transactions, prevent misuse, and protect customers and our business.

  • Analytics: To understand website usage and improve products, services, and customer experience.

  • Marketing: To communicate promotions, offers, product updates, and relevant information where permitted by law and subject to applicable consent and opt-out requirements.

  • Legal compliance: To comply with applicable laws, regulations, lawful requests, and recordkeeping obligations.

We will not use personal information for purposes incompatible with the purposes described in this Policy unless permitted by law or supported by the required consent.

7. How We Share Information

We may share personal information with the following categories of recipients where necessary for the purposes described in this Policy:

  • Shopify and website service providers: To host and operate our online store and support checkout and order management.

  • Payment providers: To process payments, verify transactions, and facilitate refunds.

  • Delivery and logistics partners: To ship and deliver orders and manage delivery-related issues.

  • Technology and hosting providers: To maintain website functionality, security, and technical support.

  • Analytics and advertising providers: To measure website performance, understand customer interactions, and support advertising where enabled and legally permitted.

  • Customer support providers: To respond to customer inquiries and resolve service issues.

  • Professional advisers and authorities: Where necessary for legal compliance, dispute resolution, fraud prevention, or the establishment or defence of legal claims.

We seek to limit access to personal information to what is reasonably necessary for the relevant service or purpose.

We do not sell personal information to third parties in exchange for money. However, certain analytics or advertising technologies may involve sharing information with third-party platforms. Where applicable law requires consent or provides additional rights regarding such sharing, we will comply with those requirements.

8. Third-Party Service Providers and Links

Our Website may use third-party services, including Shopify, payment gateways, shipping providers, analytics tools, and customer communication services.

These providers may process information according to their own privacy policies and contractual obligations. Their processing practices may differ depending on the services used.

Our Website may also contain links to external websites. LingusX does not control the privacy practices of independent third-party websites. We encourage you to review their privacy policies before sharing information with them.

9. Business Transfers

If LingusX undergoes a merger, acquisition, restructuring, sale of assets, or other business transfer, personal information may be transferred to the relevant successor or acquiring entity where necessary and permitted by applicable law.

Any such transfer will be subject to appropriate confidentiality, security, and legal requirements.

10. Your Privacy Choices and Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction or updating of inaccurate information.

  • Request deletion of personal information where applicable.

  • Withdraw consent for processing that relies on your consent.

  • Opt out of promotional communications.

  • Raise a complaint regarding our handling of personal information.

  • Exercise other rights available under applicable data protection law.

To exercise these rights, please contact us using the contact details provided below. We may need to verify your identity before acting on a request.

Certain information may need to be retained where required by law or necessary to complete transactions, resolve disputes, prevent fraud, or meet legal obligations.

11. Correction and Deletion Requests

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you may request correction or updating.

You may also request deletion of personal information, subject to applicable legal and operational requirements.

We will review requests and take reasonable steps to respond within the timeframes required by applicable law. Where a request cannot be fully accommodated, we will explain the applicable limitation where legally required.

Please use the contact details in Section 19 to submit a request.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order processing, customer support, accounting, legal compliance, fraud prevention, and dispute resolution.

Retention periods may vary depending on the type of information, the nature of the transaction, and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and technical limitations.

13. Cookies and Tracking Technologies

Our Website may use cookies, pixels, tags, and similar technologies to:

  • Enable essential website and checkout functionality.

  • Remember preferences and improve browsing experiences.

  • Understand website traffic and performance.

  • Measure marketing campaign effectiveness.

  • Support personalized advertising where enabled and permitted.

Some cookies are provided by Shopify or third-party services integrated into our Website.

You may be able to manage cookies through your browser settings or through any cookie preference tool made available on our Website. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before placing or using non-essential cookies or similar technologies.

14. Information Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access restrictions, security controls, service-provider safeguards, and appropriate operational procedures.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect information in accordance with applicable law.

If you suspect unauthorized access to your account or personal information, please contact us promptly.

15. Children's Privacy and Use on Behalf of Another Person

Our Website is intended for individuals who are legally eligible to make purchases under applicable law. Customers must satisfy any age restrictions that apply to the relevant products.

We do not knowingly collect children's personal information in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

If you provide personal information on behalf of another individual, you must have the authority or permission required to do so under applicable law.

16. Limitation and Responsibility

LingusX takes reasonable steps to protect personal information and to work with service providers that support our operations.

However, we cannot guarantee the security of information transmitted over the internet or independently control the security practices of every third-party service provider.

Nothing in this Policy excludes or limits any obligation or liability that cannot lawfully be excluded or limited under applicable law.

17. Marketing Communications and Opt-Out

Where permitted by law and subject to any required consent, we may send promotional communications about products, offers, and updates through email, SMS, telephone, WhatsApp, or other available channels.

You may opt out of promotional emails using the unsubscribe link, where available, or contact us to request that promotional communications stop.

Opting out of marketing communications will not necessarily stop essential transactional or service communications, such as order confirmations, payment updates, delivery notifications, security notices, or responses to your support requests.

We will process opt-out requests in accordance with applicable law.

18. Governing Law and Updates

This Privacy Policy is governed by the laws of India, subject to applicable data protection and consumer protection requirements.

Any dispute concerning this Policy will be addressed in accordance with applicable law and the relevant provisions of our Terms of Use.

We may update this Policy from time to time. The updated version will be published on our Website with a revised date where appropriate. We encourage you to review this page periodically.

19. Contact and Grievance Redressal

If you have questions, concerns, or requests relating to this Privacy Policy or the personal information we process, please contact LingusX through the customer support details published on our Website.

Brand: LingusX
Website: https://lingusx.com

Where required by applicable law, the details of our designated grievance officer or privacy contact will be published here, together with the applicable complaint-handling procedure.